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Return, Refund, Reschedule & Payment Policy

Effective Date: 16-08-2025

At Rflourish, we value your trust and strive to deliver the best event experiences. This policy explains how we handle payments, cancellations, refunds, and rescheduling requests.

1. Payments

  • A minimum advance payment of [50%] of the total cost is required at the time of booking to confirm services.

  • The remaining balance must be paid before or on the event date.

  • Payments can be made via UPI, bank transfer, or cash (details will be provided at booking).

  • Failure to make timely payment may result in cancellation of the booking.

2. Cancellations

  • Cancellation requests must be made in writing (via email, WhatsApp, or SMS).

  • Cancellation timelines and refunds:

    • 7 days or more before the event: 100% refund of advance (after deducting any processing fee).

    • 3–6 days before the event: 50% of advance refunded.

    • Less than 3 days before the event: No refund of advance.

3. Refunds

  • Refunds (if applicable) will be processed within 7–10 business days to the original payment method.

  • No refunds will be made for services already delivered or partially completed.

  • If an event is disrupted due to factors beyond our control (e.g., weather, government restrictions), refunds will be considered on a case-by-case basis.

4. Rescheduling

  • Clients may request rescheduling of their event at least 3 days prior to the original date.

  • Rescheduling is subject to availability and may incur additional costs (venue, materials, staffing).

  • Only one free reschedule is allowed per booking. Additional changes may attract extra charges.

5. No-Show Policy

  • If the client or their guests are not present at the venue at the agreed time, and our team is unable to perform services, the booking will be treated as a cancellation without refund.

6. Force Majeure

  • In case of unavoidable events (natural disasters, strikes, pandemics, etc.), we will:

    • Offer rescheduling at no extra cost OR

    • Provide a partial refund after deducting costs already incurred.

7. Contact Us

For cancellation, refund, or reschedule requests, please contact us:

📧 info@rflourish.com

📞 +91 9667700614

WhatsApp